Help
Support
Need a hand with Hane? Email us and we'll get back to you. Below are answers to common questions.
Email hello@hane-app.comData & iCloud
Hane does not require an account or sign-in. Your learning progress and preferences stay on your device. Reading texts you add are stored in your private iCloud database and are available on devices signed in to the same Apple ID.
Subscriptions & billing
Subscriptions are managed by the Apple App Store. To cancel, change, or check your renewal date, open Settings > Apple ID > Subscriptions on your device. Refunds are handled by Apple — request one through reportaproblem.apple.com. See our Terms of Service for the full subscription policy.
Restore purchases
If you've upgraded to premium and don't see it on a new device, open the paywall in the app and tap Restore. You'll need to be signed in to the same Apple ID that made the original purchase.
Reset progress or manage data
You can reset your learning progress at any time from Settings in the app. Deleting the app removes data stored locally on your device. To manage custom texts stored in iCloud, use your device's iCloud settings. Read more in our Privacy Policy.
Bug reports & feedback
Found something that's not working, or have an idea? Send a note to hello@hane-app.com. Including your device model, iOS version, and a short description of what happened helps us fix things faster.
Legal
See our Privacy Policy and Terms of Service.